Definitions and Interpretation of Terms Used:

In this Agreement, "Customer" or "Buyer" refers to the person or entity in Solar Harbour’s Quotation. "Agreement" covers the contract between the Customer and Solar Harbour, including all related documents and policies. "Completion" is the date of installation. "Cooling Off Period" allows cancellation within 10 business days under applicable laws. "Deposit" is the quoted upfront payment. "Goods" or "PV System" includes all solar equipment and components. "Installation" refers to setting up solar panels or meters. "Order" is a request for Goods and Services. "Premises" is the installation site. "Purchase Price" is the quoted cost before applicable discounts. "Force Majeure Event" includes uncontrollable events like natural disasters or government actions. "Seller" means Solar Harbour. "We," "our," or "us" refers to Solar Harbour, while "you" or "your" refers to the Customer. Other terms follow relevant industry and legal definitions.

The Agreement includes the Terms and Conditions of Sale, the Quotation, and the PV System Warranty. The Customer agrees to pay as per the Quotation and terms, while Solar Harbour agrees to supply and install the selected products. The Agreement is formed upon the Customer’s verbal or written acceptance and execution of the Quotation page, including electronic acceptance. A 10-business-day cooling-off period applies unless waived in writing, allowing a full refund of the deposit if canceled within this period. Any changes to the Agreement, including system design, must be approved in writing before installation. The Purchase Price, inclusive of GST unless stated otherwise, is based on a site inspection and quality assurance.

under the Renewable Energy (Electricity) Act 2000, owners of eligible solar PV systems can create STCs or assign them to registered entities. Solar Harbour clarifies that STCs are financial incentives, not rebates, and Customers do not receive government financial recompense after STC creation. The Quotation includes STCs as a deduction, reducing the payable amount, and upon signing, the STCs become Solar Harbour’s property. The Customer assigns their STC rights to Solar Harbour, receives a point-of-sale discount, and agrees to complete necessary forms to formalize the assignment. The sale price depends on Renewable Energy Credit values, which fluctuate. If the Renewable Energy Target Program changes, Solar Harbour may adjust the price accordingly after notifying the Customer.

The Customer guarantees the premises are suitable for PV installation. Solar Harbour will inspect within two weeks to assess safety, accessibility, and costs. If unsuitable, the Agreement is canceled with a full deposit refund. Any changes require a revised quote, approved by both parties.
The Customer grants Solar Harbour access for inspections, installation, and grid connection. If information is missing, an accredited contractor may inspect at no cost. If specialist equipment (e.g., cherry picker) is needed, additional costs (~$1,000/day) apply, or the Customer may cancel per clause 7.4.
Solar Harbour’s inspection does not override the Customer’s responsibility for site suitability. Installers provide 48 hours' notice. If the Customer is absent, contractors may proceed using their judgment, or a new date is set within 30 days at no extra cost.
Electricity may be switched off during installation, and the Customer must ensure this does not affect critical equipment. Solar Harbour is not liable for any related losses. The Customer must cooperate for timely installation.

The Customer authorizes Solar Harbour to install the PV System at their premises. Installation is expected within 75 days of Agreement signing, pending DNSP approval. If delayed, Solar Harbour will update the Customer.
Solar Harbour will apply for grid connection approval on the Customer’s behalf, but approval is subject to DNSP regulations. The Customer must cooperate and sign necessary documents for installation and grid connection.
On the installation date, Solar Harbour will ensure the PV System is installed professionally by accredited installers. The installation date may change with 48 hours' notice due to stock or installer shortages, weather, or unforeseen site conditions.
Meter upgrades/installation are not included in this Agreement and may incur additional costs.

The Customer acknowledges potential additional installation costs due to site-specific factors, such as terracotta tiles, meter boxes, or engineering issues. Unless stated in the Quotation, costs related to DNSP fees, meter upgrades, trenching, and electrical inspections are excluded from the Purchase Price and will be billed separately by third parties.
Solar Harbour is not responsible for Feed-in Tariffs, which are determined by government bodies. Any information provided is based on current retailer and government details, and Customers should verify rates with their electricity retailer.
The Customer is responsible for obtaining any required approvals for installation and must apply promptly. If additional charges arise, Solar Harbour will notify the Customer in writing, with communication and approvals allowed in electronic or verbal form.

Finance options are available through third-party lenders, with approval subject to standard credit criteria. Solar Harbour is not involved in loan agreements. A 10% deposit is required when ordering the PV System. Payments are as follows:
10% deposit within 2 days of signing the Agreement.
Balance payment within 5 business days of installation completion.
Payment variations must be approved in writing before signing the Agreement.
The PV System remains Solar Harbour’s property until full payment is made.
Non-payment may result in panel removal.
Refund Policy:
Full refund if the site is deemed unsuitable for installation.
Cancellation after the cooling-off period: A $250 fee applies, with the remaining deposit refunded.
Overdue payments incur 8% annual interest, calculated daily.
If payment is not received within 5 business days, Solar Harbour will issue multiple written notices. Continued non-payment may lead to: Credit file default listing.
Debt collection agency involvement (Customer covers associated costs).
Legal action, with the Customer liable for legal fees.

This Agreement includes a 10-business-day cooling-off period, during which the Customer may cancel by providing written notice to Solar Harbour in person or by pre-paid post. A full deposit refund will be issued.
Cancellations after the cooling-off period:
A $250 administrative fee applies, with the remaining deposit refunded (except in cases outlined in clause 7.4).
Either party may cancel the Agreement due to a material breach by the other party.

Customer Cancellation Rights (Full Refund Applies):
Significant system design changes without Customer consent.
Price variations after inspection or quality checks, if the Customer chooses not to proceed.
Installation delays beyond the agreed timeframe, if the revised schedule is not accepted.
If a site-specific system design and performance estimate is not provided before the cooling-off period expires, and the Customer does not consent.

Solar Harbour may cancel the Agreement if installation is deemed unsafe or cannot be performed at the agreed price, in which case the Customer will receive a full refund of the deposit. If the Customer or their representative is not present on the scheduled installation date or within 30 days of rescheduling, a $600 cancellation fee will apply, with the remaining deposit refunded. If the Customer delays installation for more than 120 days, Solar Harbour may cancel the Agreement and deduct a $600 fee from the deposit before refunding the balance. If the Customer cancels within 48 hours of the scheduled installation date, Solar Harbour reserves the right to deduct $600 for expenses incurred, with the remaining deposit refunded. To be valid, any cancellation must occur before the installation takes place, and all refunds will be processed within 30 days.

Solar Harbour will apply for grid connection approval on the Customer’s behalf and will make every effort to submit the application as soon as possible. We will provide updates on the approval status and respond to any distributor requests within 7 business days. This Agreement is subject to grid connection approval, and if it is not granted, the Customer is entitled to a full refund of the deposit.

Ownership of the Goods passes to the Customer only upon full payment of the purchase price and any other amounts owed under this Agreement. Risk in the Goods transfers to the Customer upon delivery and/or installation, and the Customer agrees to indemnify Solar Harbour against any losses or damages resulting from such delivery and installation. After installation, Solar Harbour will submit STC forms for final processing, with proceeds paid directly to Solar Harbour. Insurance risk transfers to the Customer upon installation, and it is their responsibility to ensure adequate property insurance coverage. Until full payment is made, the Goods remain the property of Solar Harbour, and the Customer acts as their custodian, responsible for any loss or damage. The Customer must maintain the Goods in good condition, store them appropriately, notify Solar Harbour of any location changes, and not sell, assign, or encumber them. If payment is not received by the due date, the Customer must return the Goods at their expense upon 48 hours' notice. If not returned, Solar Harbour may enter the premises to reclaim them.

Solar Harbour warrants that all work under this Agreement will be carried out with reasonable care, skill, and proper workmanship as required by the Applicable Domestic Building Legislation of the respective states. The Installation Sub-Contractor will make every effort to position the PV System for optimal performance. If the Purchase Price exceeds $20,000.00, Solar Harbour will provide an insurance certificate under the Home Building Compensation Scheme in accordance with the applicable legislation of the State of NSW.

The PV System warranties are detailed in the attached PV System Warranty document and respective Product Specification brochures provided by Solar Harbour. Solar Harbour offers a five-year retailer’s warranty on the entire system's operation and a minimum retailer’s warranty on all products. Installation and workmanship warranties extend for 10 years from the installation date. Panels have a 25-year performance warranty and a minimum 10-year product warranty, depending on the manufacturer. Inverters carry a 10-year warranty if selected accordingly. Solar Harbour affirms no warranty changes exist at signing but reserves the right to update warranties on its website, serving as notice to the Customer. Solar Harbour is not liable for faulty design unless wholly prepared and explicitly accepted in writing. Customers receive maintenance documents. In a “force majeure” event, Solar Harbour may rescind or extend performance time without liability. The company is not responsible for damage from fire, floods, storms, or other external accidents, nor for economic or property losses due to Goods defects or installation. Damage from PV System failure or necessary property alterations falls outside Solar Harbour’s liability. Service calls require 48 hours’ notice for non-emergencies, occur during business hours (9:30 am – 5:00 pm, Monday to Friday), and cost $160 per hour plus parts and travel. After-hours service incurs an additional $100 charge. Warranty or Australian Consumer Law-covered service calls are free, while non-warranty issues or false alarms incur the stated service fees.

The warranties will not apply to Goods that are excluded from warranty or have been subjected to tampering, misuse, abuse, neglect, or accident; alteration, improper alteration, or reinstallation by the Customer or any other party; non-observance of use and maintenance instructions; repair, modification, or repositioning by unauthorized persons; power failure, surges, lightning, flood, fire, accidental breakage, or other events beyond Solar Harbour’s control; alteration, removal, or illegibility of type or serial numbers; malicious damage, abuse, or damage from insects, vermin, animals, birds, pests, corrosion, oxidation, or mould discoloration; damages caused by acts of God, weather conditions, improper voltage, power surges, accidents, or other uncontrollable events; damage to the Customer’s property due to solar or battery system failure or necessary property alterations; or failure of the Customer to perform reasonable maintenance per provided documents, as well as any foreseeable or unexpected damage resulting from non-compliance with component and installation warranties.

The performance of a PV System for solar electricity is subject to various factors, including but not limited to the number of sunlight hours, cloud cover, weather patterns, the location of the PV System, and the positioning of surrounding structures and flora. Solar Harbour provides a standard minimum retailer’s warranty of 5 years covering the performance of the Solar PV System installed. The Customer acknowledges that electricity tariff rates may change due to the installation of the PV System, and they are advised to contact their electricity retailer for any queries regarding tariff rates.

If Solar Harbour terminates this Agreement due to the Customer's failure to adhere to any of its terms, the Customer agrees to bear all costs associated with the removal of the Goods from the premises or any other location, including any consequential damages and expenses incurred in recovering possession of the Goods, such as legal fees outlined in clause 6. If the Customer elects to terminate the Agreement after the cooling-off period, except as permitted under clause 7.1, and before Solar Harbour orders the Goods or begins installation, the Customer agrees to forfeit the deposit and any amount paid to Solar Harbour. Solar Harbour may also terminate the Agreement if the Customer fails to comply with any of its terms or the annexed documents, except for circumstances outlined in clauses 7.4 and 8.5. If the Agreement is terminated before full payment of the Purchase Price, Solar Harbour reserves the right to remove the Goods from the premises or any other location where they have been moved, enter the premises or other locations for removal purposes, undertake necessary removal work, and forfeit the deposit while also charging the Customer additional costs, including legal fees.

The Customer acknowledges that the Goods will meet manufacturer specifications and comply with the Consumer Goods Act. Installation will follow relevant electrical standards, and all intellectual property rights remain with Solar Harbour or its supplier. The Customer confirms they have read, understood, and agreed to these terms and the signed quotation. They warrant ownership of the premises or have obtained the owner’s consent, along with necessary approvals. The roof is structurally sound for installation. All provided information is accurate, and any false details leading to losses may be indemnified at the Customer’s expense. PV System performance varies with environmental conditions, shading, and estimated power generation is approximate. The Customer agrees to maintain the system per the provided maintenance documents.

Complaints can be made in writing or by calling the number in the quotation. Solar Harbour will acknowledge complaints within 14 days and follow the complaint handling procedure provided in this Agreement. If unresolved or unsatisfactory, Customers may escalate complaints to the NSW Department of Fair Trading at 13 32 20. Non-compliance with the CEC Code of Practice can be reported to both Solar Harbour and the CEC.

Solar Harbour complies with the Privacy Act 1988 and Spam Act 2003. Personal information is collected only for installation, grid connection, and STC claims. The Customer agrees to provide this information and allows Solar Harbour to share it with relevant parties, including contractors, government authorities, and electricity retailers. Customers can request access to or deletion of their data, except where retention is required by law. Solar Harbour ensures data security and will not share personal information beyond the mentioned parties without consent.

Solar Harbour’s battery and solar PV recommendations are based on the Customer's electricity usage at the time of assessment. Changes in usage may affect battery performance. Backup power is limited to the stored battery capacity and varies due to factors like outage timing, weather, and battery age. Backup should not be relied upon for critical equipment. Solar Harbour is not liable for losses from battery backup reliance. The Customer must maintain a stable internet connection as required by the battery warranty.

Solar Harbour will abide by the Code of Conduct as set out by the Clean Energy Council.

All Goods come with guarantees under Australian Consumer Law (ACL). Customers are entitled to a replacement, refund, or compensation for major failures and to repairs or replacements for non-major failures. More details can be found at www.fairtrading.nsw.gov.au or www.accc.gov.au Solar Harbour is not liable for personal injury claims.

This Agreement constitutes the entire contract between the Customer and Solar Harbour, excluding all implied terms where permitted by law. References to statutes include any amendments or replacements over time. The Agreement is governed by the laws of the State where the installation occurs, with disputes subject to that State’s courts.

If any clause or part of a clause in this Agreement is deemed invalid, illegal, or unenforceable, it will be severed, but the rest of the Agreement will remain valid and enforceable. Headings are for reference only. Terms and Conditions may change to reflect legislative updates and will be notified on our website: www.solarharbour.com.au